At Luniva, we are committed to delivering your orders quickly and safely. Please read our shipping policy carefully:
1. Processing Time
- All orders are processed within 1–2 business days.
- During peak periods such as festivals, sales, or public holidays, processing times may be slightly longer.
- We always aim to dispatch your order as quickly as possible.
2. Delivery Time
- Delivery timelines depend on your location.
- Typically, orders are delivered within 3–7 business days after dispatch.
- Delays may occur due to:
- High order volume (especially during festive seasons)
- Weather conditions
- Courier or logistical issues beyond our control
3. Order Tracking
- Once your order is shipped, you will receive a tracking number via:
- You can use this tracking number to monitor your shipment in real time.
4. Shipping Charges
- Shipping charges are calculated at checkout based on your location.
- Any applicable shipping fees will be displayed before completing your purchase
5. Delivery Locations
- We currently deliver across India.
- We are working on expanding our shipping services internationally in the near future.
6. Incorrect Address
- Please ensure that your shipping address is complete and accurate.
- We are not responsible for orders delivered to incorrect addresses provided by the customer.
- Additional charges may apply for re-shipping if the order is returned due to an incorrect address.
- We are working on expanding our shipping services internationally in the near future.
7. Order Cancellation
Orders can be cancelled only before the item is shipped.
Once the order has been shipped, it cannot be cancelled.
We reserve the right to cancel any order at our sole discretion due to reasons including but not limited to stock unavailability, pricing errors, or unforeseen circumstances.
8. Contact Us
If you have any questions regarding shipping, feel free to contact us:
📧 Email: support@theluniva.com
📞 Phone: +91 8919031556
🌐 Website: https://theluniva.com
